FAQ
Orders Related:
Quick! There is a small window before your package ships where we can edit or cancel your order. If you have made an error, contact us immediately at hi@buyhi.co and we will try our best to fix it!
5 reasons we’re more expensive:
1. Better, cleaner ingredients
2. We are the only people using the first plant based protein clinically proven to outperform whey
3. No gums, fillers, or artificial ingredients
4. Gut health supporting prebiotics and fiber
5. With the increased bioavailability of our protein, each scoop is actually like 3 scoops of normal pea protein
Yes! Wherever you are we will do our best to get Human Improvement to you- if you have any questions shoot us an email!
For standard domestic shipping your order should arrive within 3-7 business days. For expedited shipping your order should arrive within 2-3 business days. And for international shipping your order should arrive within 8-14 days! This being said due to global health events, all shipping companies are currently experiencing delays.
Product Related:
Try Human Improvement risk free! If you don't love it, we will issue you a full refund within 30 days of your first order. Due to shipping constraints, this is only valid for orders in the continental US under $90.
We stand behind our products. If you don't LOVE Human Improvement, email us at hi@buyhi.co and we will issue you a full refund within 30 days of your first order. Due to shipping constraints, this is only valid for orders in the continental US under $90.
We use organic ioPea protein, the first plant based protein clinically proven to outperform whey. The BCAAs and essential amino acids are 3x more bioavailable and the leucine is 5x more bioavailable than standard pea protein. You can learn more about here.
Our products are free from gluten, dairy, soy, whey, GMOs, and added sugars. We chose ingredients that wouldn't irritate your gut or cause bloating.
Shellfish Allergy: if you have a shellfish allergy, you could be allergic to cricket protein. Our products are produced in a shared facility that may handle these ingredients. Our partners take all precautions to ensure quality and safety.
Yes - to both!
Yes! All of our products are vegan and vegetarian friendly!
Our protein powders come in two naturally delicious flavors (Chocolate and Vanilla) with smooth textures. Light and refreshing, never overly sweet or chalky.
Subscription Related:
Scroll to the bottom of any page and under the "Help" section click "Manage Your Subscription" which will take you to the subscription portal. If you have any issues, please email us at hi@buyhi.co!
No, you can cancel your subscription at any time.
To cancel your subscription, just log in to your account and adjust! Under the tab, then next to each of the products you are subscribed to is a Cancel button. If you need help, email us at hi@buyhi.co!
To update your subscription, just log in to your account and adjust! Under the Billing Information tab, then next to each of the products you are subscribed to is a Cancel button. If you need help,email us at hi@buyhi.co!
Log in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address- if you have questions, text us!
Yes! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.