question? text or call us @ 424.300.8552

Answers!

Orders Related:

 

Q: 
Can I change or cancel my order once its been placed?
A: 

Quick! There is a small window before your package ships where we can edit or cancel your order. If you have made an error, contact us immediately at tlc@buyhi.co and we will try our best to fix it! 

 

Q: 
Do you ship outside of the U.S.?
A: 

Right now we are only shipping to the US and Canada but stay tuned as we expand!

 

Q: 
How long will it take for my order to arrive?
A: 
You're early to the party! We start production at the end of May and we'll ship your product as soon as we can. Thank you for supporting us from the start! If you have any questions, reach out to us at TLC@BUYHI.CO

 

 

Product Related: 

 

Q:  What is the "impressive taste guaranteed"?
A: 

hi! is a risk free purchase! If you don't love it, we got you. We will issue you a full refund.

 

Q:  What is your protein source?
A: 

Our magic formula is an organic base of pumpkin, brown rice and pea proteins supercharged with cricket powder – a powerhouse protein source packed with B12, iron, fiber and gut boosting prebiotics!

 

Q:  Are there any allergens?
A: 

Short answer, yes. Crickets are part of the arthropod family, so if you have a shellfish allergy, you could be allergic to crickets too. hi!’s products are produced in a shared facility that may handle these ingredients. Our partners take all precautions to ensure the product's safety!

 

Q:  Is hi! keto friendly? Paleo?
A: 

Yes- to both!

 

Q:  Is hi! vegan or vegetarian?
A: 
Short answer, no. But we’ve found that most of our customers who identify as vegetarian and even vegan don’t mind! This is because crickets are good for the planet and are raised ethically. They are also fed a completely vegan gluten-free, and certified organic diet. Stay tuned for a vegan friendly version coming soon!

 

Q:  How do you recycle the packets?
A: 

There are drop off points at over 18,000 retailers throughout North America! These spots are places you already shop including Walmart, Sprouts, and Lowe's. Use this link to find the option nearest you! If you are having trouble, let us know and we will send you a packet so you can send them to us and we will make sure it's recycled!

 

Q:  What does it taste like?
A: 

Our magic formula tastes like the protein powder you know and love, but even better!

Subscription Related: 

 

Q:  Is there a minimum commitment for subscription?
A: 
No, you can cancel your subscription at any time.

 

Q:  How do I cancel my subscription?
A: 

To cancel your subscription, just log in to your account and adjust! Under the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. If you need help, text us!

 

Q:  How do I update my subscription billing information?
A: 
To update your subscription, just log in to your account and adjust! Under the Billing Information tab, then next to each of the products you are subscribed to is a Cancel button. If you need help, text us!

 

Q:  How do I update my subscription address information?
A: 
Log in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address- if you have questions, text us!

 

Q:  Can I edit the products in my subscription?
A: 
Yes! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.

 

Referral Program Related: 

 

Q:  When will my product ship?
A: 
Product is scheduled to ship at the end of June!

 

Q:  I signed up for the referral program, where is my free sample?
A: 
To earn a free sample one of your friends needed to use your personal link to sign up for the program. Don't worry though, check your inbox soon for a special offer!

 

Q:  How do I claim my reward?
A: 
Check your email for instructions on what's next!