Free Shipping on orders over $35

Answers


Orders Related:


Can I change or cancel my order once its been placed?

Quick! There is a small window before your package ships where we can edit or cancel your order. If you have made an error, contact us immediately at tlc@buyhi.co and we will try our best to fix it!

Do you ship outside of the U.S.?

Yes! Wherever you are we will do our best to get hi! to you- if you have any questions shoot us an email!

How long will it take for my order to arrive?

For standard domestic shipping your order should arrive within 3-7 business days. For expedited shipping your order should arrive within 2-3 business days. And for international shipping your order should arrive within 8-14 days! This being said due to global health events, all shipping companies are currently experiencing delays.



Product Related:


What is the "impressive taste guaranteed"?

hi! is a risk free purchase! If you don't love it, we got you. We will issue you a full refund.

What is your return policy?

We stand behind our products. If you don't LOVE hi, email us at tlc@buyhi.co or give us a call at (424) 300-8552 and we will issue you a full refund within 48 hours.

What is your protein source?

Our magic formula is an organic base of pumpkin, brown rice and pea proteins supercharged with cricket powder – a powerhouse protein source packed with B12, iron, fiber and gut boosting prebiotics!

Are there any allergens?

Short answer, yes. Crickets are part of the arthropod family, so if you have a shellfish allergy, you could be allergic to crickets too. hi!’s products are produced in a shared facility that may handle these ingredients. Our partners take all precautions to ensure the product's safety!

Is hi! keto friendly? Paleo?

Yes - to both!

Is hi! vegan or vegetarian?

Short answer, no. But we’ve found that most of our customers who identify as vegetarian and even vegan don’t mind! This is because crickets are good for the planet and are raised ethically. They are also fed a completely vegan gluten-free, and certified organic diet. Stay tuned for a vegan friendly version coming soon!

How do you recycle the packets?

There are drop off points at over 18,000 retailers throughout North America! These spots are places you already shop including Walmart, Sprouts, and Lowe's. Use this link to find the option nearest you! If you are having trouble, let us know and we will send you a packet so you can send them to us and we will make sure it's recycled!

What does it taste like?

Our magic formula tastes like the protein powder you know and love, but even better! Check out the reviews to see what our community is saying!



Subscription Related: 


Is there a minimum commitment for subscription?

No, you can cancel your subscription at any time.

How do I cancel my subscription?

To cancel your subscription, just log in to your account and adjust! Under the tab, then next to each of the products you are subscribed to is a Cancel button. If you need help, text us!

How do I update my subscription billing information?

To update your subscription, just log in to your account and adjust! Under the Billing Information tab, then next to each of the products you are subscribed to is a Cancel button. If you need help, text us!

How do I update my subscription address information?

Log in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address- if you have questions, text us!

Can I edit the products in my subscription?

Yes! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.



Referral Program Related:


When will my product ship?

Product is shipping now! Depending on where you live (and what shipping option you chose), we can get hi! to you in as little as 1 day.

I signed up for the referral program, where is my free sample?

To earn a free sample one of your friends needed to use your personal link to sign up for the program. Don't worry though, check your inbox soon for a special offer!

How do I claim my reward?

Check your email for instructions on what's next!