Human Improvement is now HSA/FSA eligible

We have partnered with Flex to maximize your pre-tax HSA/FSA benefits and enjoy effective savings of 30-40% for qualifying customers!

Checking Out with Flex is Easy

  • We’ve partnered with Flex to make it easier for you to purchase Human Improvement using your Health Savings Account (HSA) or Flexible Spending Account (FSA). You have already saved 30-40% income tax on your earnings, so fill out the eligibility questionnaire at checkout to see if you're eligible to purchase.


    WHAT IS A QUALIFIED CUSTOMER?

    The IRS oversees HSA and FSA eligibility and dictates that a customer must have a medical condition or disease they seek to treat or manage with Human Improvement products. Customers must have documentation, also called a Letter of Medical Necessity, that confirms their eligibility. Not to worry, we have partnered with Flex to make this a quick and easy process for you.


    HOW DO I USE MY HSA/FSA TO PAY?

    At checkout, select Flex | Pay with HSA/FSA as your payment option. You will be prompted to complete a brief Telehealth consult to confirm your eligibility to pay with HSA/FSA. From there, enter your HSA or FSA debit card details and complete your checkout as usual.

    Within 24 hours of your purchase, Flex will email you both a Letter of Medical Necessity as well as an itemized receipt. Keep these documents for your records should your HSA/FSA provider or the IRS require additional documentation.

  • Follow the steps above to complete your purchase with your pre-tax HSA/FSA funds.

All your HSA/FSA questions answered here

What is Flex and what is their relationship to Human Improvement?

Human Improvement has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy our products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

How do I pay with my HSA or FSA card?

To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.

What if I don't have my HSA/FSA card available?

If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

Why can't I see Flex as a payment method?

The key here is to make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window.

Why is my HSA/FSA card being declined?

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.

I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

Please check your spam folder, as sometimes emails fromnotifications@withflex.commay be automatically filtered as spam by some email service providers. If you still can’t find it, please emailsupport@withflex.comand let them know the email address associated with your order.

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.

My HSA/FSA claim was denied. What should I do?

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.

Letter of Medical Necessity Questions

What is a "Letter of Medical Necessity"?

Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), Flex facilitates a chat-based consultation that generates the Letter in real time.

Why do I need to provide health information?

In order to qualify to use your HSA or FSA card for our products, the IRS requires you to have a Letter of Medical Necessity. Human Improvement has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your purchase, Flex will email you both an itemized receipt.

Do I need to do anything with my Letter of Medical Necessity?

You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm the eligibility of your purchase.

I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?

Please emailsupport@withflex.comand they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.

Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?

Please check your spam folder, as sometimes emails fromnotifications@withflex.commay be automatically filtered as spam by some email service providers. If you still can’t find it, please emailsupport@withflex.comand let them know the email address associated with your order.